Last updated: September 16, 2024
This Privacy Policy explains how Renozan Limited (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you use our services through the Renozan Network, including our platform, applications, and associated technology infrastructure (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide, maintain, and improve our Services:
- Personal Information: Information you provide during registration or use of the platform, such as your name, email address, contact details, and account credentials.
- Transaction Data: Details related to financial transactions facilitated on the platform, including payment amounts, credit management data, invoices, reordering activities, transaction history, and POS interactions.
- Behavioural Data: Information on how you use the platform, including user preferences, transaction patterns, and interactions with our services.
- Device Information: Technical information about the devices you use to access the Services, including IP address, browser type, and operating system.
- AI Data: Data processed by Ren AI for predictive analytics and task automation to improve platform efficiency and user experience.
2. How We Use Your Information
We use your information for the following purposes:
- Provision of Services: To facilitate transactions, credit management, invoicing, reordering, and provide access to our POS and virtual debit card services.
- Platform Enhancements: To improve the functionality of the platform, including using Ren AI to analyse user behaviour and preferences to offer predictive insights and automate tasks.
- Communication: To send you notifications, updates, and respond to your inquiries regarding our Services.
- Security and Fraud Prevention: To protect your account and our platform from unauthorised access, hacking attempts, or malicious activity.
- Compliance: To comply with legal obligations, including the enforcement of our Terms of Use, and to resolve any disputes or claims.
3. Sharing Your Information
We may share your personal information in the following circumstances:
- Service Providers: With third-party service providers that assist us in delivering our Services, such as payment processors, data analytics providers, and cloud service platforms.
- Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, safety, and security of Renozan, our users, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring company.
4. Your Data Rights
You have certain rights regarding your personal information, including:
- Access and Correction: You can access and update your account information directly through the platform.
- Deletion: You may request the deletion of your personal data, subject to any legal or contractual obligations to retain it.
- Opt-Out: You may opt-out of certain communications by following the instructions in those communications or contacting us directly.
- Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
6. Retention of Information
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. International Data Transfers
As Renozan operates internationally, your information may be transferred to and processed in countries other than your own. We ensure that any data transfers comply with applicable privacy laws.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates. Continued use of the Services after changes are made indicates your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Renozan Limited
Email: support@renozan.com
Phone: +1 (876) 522-4053
By using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and sharing of your data as described.