Return Estimates


When you return an item, your refund amount and refund method may vary. You can check the payment method that was refunded and the status of your refund in Your Orders.

Note: All information on this page only relates to items bought from or Fulfilled by Renozan. Don’t return items to Renozan that were bought on Renozan Marketplace and shipped to you by the seller.

Where’s My Refund?

You can check the payment method that was refunded and the status of your refund in Your Orders.

Note: After the carrier has received your item, it can take up to two weeks for us to receive and process your return.

To see how long will take for you to receive your refund, see the table below.

How Refunds Are Issued

When returning an item, you can choose your preferred refund method in the Returns Center.

If you’re receiving a refund after we have received your item, it may take an additional three to five business days to process your return fully and issue your refund.

Once we issue your refund, it may take additional time for your funds to be made available in your account by your financial institution. See the following table for more details.

Refund MethodRefund Time (After Refund Is Processed)
Credit cardThree to five business days Gift CardTwo to three hours
Debit cardUp to 10 business days
Checking accountUp to 10 business days
SNAP EBT cardWithin 24 hours
Gift Card balanceTwo to three hours
Promotional CertificateNo refund issued
Prepaid credit cardUp to 30 days
Shop with Reward PointsUp to five business days

Note: Refund timing to a prepaid card depends on the issuer of the card. The refund can take up to 30 days to process based on the policy of the issuer. If you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it’s stored in.

If you used the Renozan Currency Converter when placing your original order, the refund will be issued in your local currency and calculated using the same rate used when you placed your order.

Renozan may determine that a refund can be issued without requiring a return. If you aren’t required to mail your item back for a refund, you’ll be notified in the Returns Center or by a customer service associate. For more information, see Conditions of Use.

Partial Refunds or Restocking Fees

Items in original condition past the return window*80% of the item price
CDs, DVDs, VHS tapes, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap)50% of the item price
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to a or seller errorUp to 50% of the item price
Open software or video games for reasons not due to an or seller error0% of the item price

*For most items, the return window is 3 days after delivery. To check the return window for an item you’ve ordered, go to Your Orders and select Return or Replace Items.

Note: Tax on restocking fees may apply to return items that were shipped and sold by for customers in CT, MD, NV, PA, VA, WV, and WI. Some products have additional conditions that may apply.

Please note:

You may return most new, unopened items sold and fulfilled by Renozan within 3 days of delivery for a full refund. To find more information, please take a look at the return centre page.

If 3 days have already passed after receiving your item, you’ll no longer be eligible for a refund. If you have not received your item but the specified item is already in the hands of the carrier; you will not be able to process a refund at that time. After the item is delivered to the buyer, then you will be able to start processing for a return of the item that was bought before the 3 days have passed. You can find out more about returns in the return centre.