Place an Order with Guaranteed Delivery

Place your order through your Shopping Cart to receive it by the guaranteed delivery date.

To place an order with guaranteed delivery:

  1. Add the item to your Shopping Cart and proceed to checkout, or buy the item directly from product page using the “Buy Now” button.
  2. Choose a delivery address within the Jamaica (including select addresses in St, Catherine, St, James, Jamaica territories, and P.O. boxes, but not FPO, or DPO addresses) or an eligible export country.
  3. On the checkout page, select the guaranteed shipping option. Your delivery date will state “guaranteed” and be displayed on the final page before you place the order.
  4. Pay using your credit card or debit card. If your order contains items that aren’t eligible for a delivery guarantee, you may be prompted to select an option indicating you’d like to split up your shipments (at an additional cost). Your items will be ineligible for the guarantee if you don’t select this option.

1-Click orders, or orders placed with the “Buy Now” feature, may automatically receive guaranteed delivery in some circumstances. To determine if your order is eligible, proceed to checkout as described above.

Note: Canceling items, combining orders, or changing your shipping address or shipping options after you place the order might affect your eligibility for guaranteed delivery.


Carrier Contact Information

We work with the following carriers to deliver items. If you have an issue with your delivery, you can contact the carriers directly.

Important: Some national carriers use regional carriers to deliver your package. When this happens, your tracking information may not be accurately reflected on the national carrier website. You’ll also be able to track your package delivery status on your account page inside the orders tab.
Carrier InformationContact Information
Knutsford ExpressPhone: 1-876-940-0064