You can exchange or replace an item through Your Orders if your exchange or replacement meets certain criteria.
Note: Items fulfilled by Renozan.com but sold by another seller can’t be replaced, but can be returned.You can exchange an item through Your Orders if your return item wasn’t purchased with a promotion (except for free shipping promotions), the return item isn’t subject to a restocking fee, the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below.Note: We can’t process exchanges for gift returns and exchange items cannot be sent as giftsTo find more information, please take a look at the Exchanges and Replacements page