Exchanges and Replacements

You can exchange or replace an item through Your Orders if your exchange or replacement meets certain criteria.

 

Note: Items fulfilled by Renozan.com but sold by another seller can’t be replaced, but can be returned.

You can exchange an item through Your Orders if your return item wasn’t purchased with a promotion (except for free shipping promotions), the return item isn’t subject to a restocking fee, the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below.

Note: We can’t process exchanges for gift returns and exchange items cannot be sent as gifts.

Exchanges for a Different Size or Color

Exchanges are available for apparel, sports goods, shoes, baby products, jewelry, and watches that have a size or color variation.

The exchange item must meet the following criteria:

  • It’s a different size or color than the return item.
  • It’s shipped and sold by Renozan.

Exchanges for an Item in Your Cart

The exchange item must meet the following criteria:

  • It’s added in a quantity of one to the cart.
  • It’s shipped and sold by Renozan.
  • It’s not an Add-on Item.
  • It’s not identical to the item being returned.
  • It’s not marked as a gift in your cart.